Responsible Gaming
Responsible Gaming Policy
BETMAZE is committed to supporting a Responsible Gaming environment.

We take the issue of responsible gaming very seriously and are dedicated to providing a responsible gaming service for all our players. We encourage you to play responsibly.The support and dedicated responsible gaming team received GamCare Social Responsibility and Interaction training, which has been CPD certified, providing a holistic approach to the enhancement of personal skills and proficiency throughout their work.
We feel it is important that our players’ betting experience is a positive one. Working in conjunction with regulators and gambling organisations, we provide an extensive range of controls to help you play responsibly.Whilst providing tools to help control gambling is something that we are committed to, and players who are concerned that they may intentionally avoid them should seek guidance from a responsible gambling trust such as BeGambleAware®.Whilst the majority of people do gamble responsibly, for some, gambling can become a problem. Please see below our guidelines and instructions on how to monitor your, a family member’s or a friend’s gambling to make sure that it does not become problematic in nature.Scroll down the page or choose a title below:
Protection of MinorsPreventing and Managing Compulsive GamblingIs my Gambling Problematic?How Can I Restrict my Account?How Can I Get Further Help?What is BetBlocker?

Protection of Minors

It is strictly against our rules for anyone under the age of 18 to engage in gambling activity or to open an account or play on our website. It is an offense for minors to participate in gambling activity.

The Website is not designed to attract children or adolescents. We are continually active in our efforts to track down and discourage minors from attempting to play on our website. We realise that the internet is a readily available resource for many, and as such, we encourage parents to take measures to contribute to the protection of their children from underage gambling, for example:

Please note that the deposit limit time periods are based on GMT.

You may also choose to set a limit on the amount you may wager or on the losses you may incur within a day, by simply contacting one of our trained operators via chat.

You may change the limit you set at any time. Please note that if you decide to increase your personal limits, the new limit will be applied 24 hours following your request. If you decide to decrease your personal limits, the change will take effect immediately.

  1. Cool Off
    If you wish to take a short break from gambling, you may request one of the following cool off periods by clicking

If you wish to cool off here (you will be prompted to log in if you aren’t already):

24 hour “cool off”

48 hour “cool off”

1 week “cool off”

1 month “cool off”

6 weeks “cool off”

3 month “cool off”

Once a cool-off period is activated, your account will be immediately suspended and you will be unable to access it until the selected time period expires.

Please note: During the ‘cool-off’ period, your account will be strictly restricted from accessing the specific brand you requested.

  1. Self-Exclusion
    If you are concerned about your gambling behavior and wish to restrict your access to our services, you may request a self-exclusion period. Upon your request, we will take all necessary steps to close your account(s) and restrict your access accordingly.

To request self-exclusion, please contact one of our trained support agents via live chat. You can choose from one of the following self-exclusion durations:

6 months

1 year

Permanent

We’re here to support you in making responsible choices.

Please note that if you decide to decrease or remove your self-exclusion period, it will be applied 7 days after your request. If you decide to increase the self-exclusion period, the change will take effect immediately.

You can enter into self-exclusion here or by contacting one of our trained operators via chat or phone or by clicking on Contact Us (if you are not logged-in you will need to log-in in order to self-exclude).

We recommend that any cashable balance is requested as withdrawal before you set any self-exclusion period, or you can reach out through Contact Us, and one of our trained operators will assist you.

Once you have self-excluded you may extend your self-exclusion for one or more further periods of at least 6 months.

Additional Advice
We also encourage you to consider self-excluding from any other online gaming platforms where you hold accounts.

  1. Reality Check
    Remind yourself how long you have been playing on our site for after a specified period of time. When you activate the reality check function, after the specified time period a system message will appear informing you of the amount of time you have been playing for and the amount you have won and bet during this time. You will have the option to continue playing or to stop.

If you have been logged into the website for a period of 1 hour the reality check system message will appear.

The reality check function will not be automatically applied to all of your accounts with us and should be set by you on each account and each device.

  1. Session Time Limits
    We give you the option to set a limit on the duration of your game play for each session. If you would like to set your session limit, please contact one of our trained operators via chat.

How Can I Get Further Help?

There are many organizations that can provide support and assistance to individuals who develop a problem with gambling. If at any time you recognize that you cannot control your gaming behavior, and cannot enjoy our website in a safe and responsible manner, we strongly recommend that you immediately contact one of the following professional organizations for professional guidance:

Gambling Therapy Helpline
Gamblers Anonymous
Helping Hand/IGC

You can also use the following software which will stop your computer from accessing online gambling websites: Cyber Patrol Cyber Patrol

We encourage you to PLAY RESPONSIBLY. As always our support team will be glad to answer any further questions, just click on:

  1. BetBlocker

BetBlocker is a free software you can install on your device(s) to help you manage your gaming responsibly.

BetBlocker offers various blocking options:

  • Crisis Response : A continuous block typically activated after a significant loss.
  • Harm Minimisation : Allows users to schedule blocking periods in advance.
  • Parental Controls : A password-protected block that parents can activate while their children use the device and deactivate later.